Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT equipment and hundreds of well known brands
• Training programs designed for you
• Long term career pathways

What you’ll do?

As an Onsite Service Technician, you'll be responsible for delivering hands-on support and technical services at customer sites. No two days will be the same as you assist customers with repairs, troubleshooting, installations and service requests while representing Compnow professionally in the field.

This is an ideal opportunity for someone who enjoys working with people just as much as technology. While technical skills are important, we're primarily looking for someone with strong communication skills, a customer-first mindset, and the ability to confidently solve problems and build relationships.

• Diagnosing and resolving hardware, software and device-related issues.
• Installing, configuring and deploying IT equipment.
• Managing customer appointments and coordinating service visits.
• Building strong relationships with customers and delivering a positive service experience.
• Maintaining accurate service notes, records and documentation.
• Working closely with internal teams to ensure issues are resolved efficiently.
• Supporting device deployments, projects and scheduled service activities.

What you’ll bring?

• Previous experience in a help desk or IT hardware support role is highly desirable but not essential. 
• A genuine passion for helping people and solving problems and outstanding communication and customer service skills.
• The ability to work independently and take ownership of their workload, as well as strong time management and organisational skills.
• A practical troubleshooting mindset and curiosity for technology.
• Professionalism and confidence when dealing with customers.
• The ability to remain calm and solution-focused when handling challenging situations.

What else do you need to apply?

• Travel on-site to our office in Banyo and to client sites across Brisbane.
• Must be an Australian resident available to work full time without restrictions

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

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